Terugbetalingsbeleid
We want you to have the best shopping experience ever! If for some reason, you are not completely satisfied with your purchase, you can return your item for a full refund within 15 days.as long as the reason falls within our returns policy, we would be happy to provide you with a refund.
Please contact us before sending the item back to us for a refund. We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@sassyvanille.com If your return is accepted, we’ll send you instructions on how and where to send your package.Shipping and handling charges are non-refundable when items are returned or exchanged Items sent back to us without first requesting a return will not be accepted.
The buyer is responsible for the return fees:
-If the refund reason is a "Personal reason" such as "I no longer need the item ».
-If the shopper has not provided enough relevant supporting information for the issues they reported.
The return shipping fee is charged to the seller based on the following:
- There is reasonable evidence that the item is not as per the specifications claimed by the seller at the time of purchase.
2. If the seller is paying for the return shipping fee, please do as follows:
- Kindly confirm the return fee before you return the item via message chat.
- Head to the local post office and ship the item.
- Provide tracking number and details to confirm the return. Once the item is delivered, inform seller to proceed refund. If the seller violates, reach AliExpress with the return delivery receipt. AliExpress will issue coupon to cover it.
（Please do not use commercial express. The seller or AliExpress only covers shipping fee of postal channel.）
Please refer to the below guidelines for help with returning items:
Return the item via the post office. A tracking number and any other indicated details must be provided within the timeframe shown by the countdown.
You can always contact us for any return question at info@sassyvanille.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.Certain types of items cannot be returned such as dried flowers and candles. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.;