Shipping policy
Our delivery options may vary. View what's currently available at checkout.
EUROPEAN COUNTRIES : Shipping to EU will take 7-10 working days
We offer Free shipping within Europe for all orders
REST OF THE WORLD: Shipping to the rest of the world will take 7 to 28 working days
Shipping cost for orders under 150€ is 25 euros
We offer Free shipping for the rest of the world for all orders over 150€
As we’re unable to deliver to certain areas, we suggest that you select a different shipping destination or contact our Customer Care team to help you find an alternative way.
We endeavour to dispatch orders within 1 day of confirmation of payment.
Tracking information will be provided with confirmation of dispatch.
Expedited Shipping
We usually ship by the local post, DHL, FedEx, UPS with expedited shipping depending on your location; shipping time is about 3 - 5 business days.
Po.Box & Military Base
PO. Boxes, Military addresses (APO, FPO) cannot be delivered. Please leave a physical address for your order.
Customs &Taxes
All Orders shipped may be subject to duties and taxes that are levied when your parcel arrives in your country. we are NOT responsible for any duties and taxes. Please contact the local customs office on your side for more information regarding custom policies.
Multiple Items
Orders including more than one item may be shipped out separately and arrive on different days. We will inform the tracking number to you by email respectively.
Tracking Number
We send tracking numbers by email within 24-48 hours after your order is shipped out.
What is item processing time?
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times.
Please Note:
Total Delivery Time = Processing Time + Shipping Time
Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.